FAQ & HELP CENTER
What are Lightmyshirt's business hours?
- Mon–Fri: 9:00–17:00 (ET). We typically respond within 1–2 business days.
- For the fastest help, contact us via Contact and include your order number.
How long does production and delivery take?
- Production (made to order): usually 3–7 business days.
- Shipping after production: US 4–7 business days; international 10–15 business days (estimates).
- Tracking is provided where available.
Do you offer personalization?
- Yes. Please double-check spelling, numbers, sizes, and options.
- Personalized items are generally non-returnable unless defective or incorrect.
Can I cancel or change my order?
- Submit your request as soon as possible. Once production starts, we may not be able to cancel or change the order.
What is your return policy?
- For damaged/incorrect items, contact us within 30 days of delivery with photos and your order number.
- See full details at Returns & Refunds.
Where do you ship from and to?
- Most items ship from the United States.
- We ship to most U.S. addresses; international availability may vary by product.
Will I pay taxes or duties?
- Applicable sales tax is calculated at checkout.
- International orders may incur import duties/fees collected by the destination country.
Package arrived damaged or missing items
- Keep all packaging and take clear photos of the product and label.
- Contact support with your order number so we can assist with a replacement or claim.
Which payment methods are accepted?
- Major cards and trusted processors. Card data is handled by our payment provider; we do not store full card numbers.
